What if I’m not home for the delivery?

Depending on your treatment type, your delivery will most likely have “Authority to Leave” which means the courier will leave your order in a safe place.

If you would like to have your address changed for delivery you can either:

  1. If you’ve got your tracking link, update your address on your delivery using the AusPost app.
  2. If you haven’t got your tracking, let us know your updated address by submitting a request here.

If you need to delay your order, please visit this link for more information.

If you need to pause your account, please visit this link for more information.

If you need further support, please reach out to our Support Team here.