We know that circumstances can change and you may need to pause or cancel your treatment plan. Whatever your reason, we’re here to make the process straightforward and support you with any changes you’d like to make.
If you’d like to cancel or pause your Juniper treatment plan, simply fill out this form.
If you’d also like to unsubscribe from our emails, just let us know in your message.
Thinking of taking a break?
If you’re considering pausing your plan for a few months, let us know your situation. Our Medical Support Team can offer personalised advice about your dosing schedule and help make your return as smooth as possible.
Based in the UK?
Please visit our UK website for the right support and options.
A quick note:
We’re unable to cancel or pause orders that are already being processed, in line with our Refund Policy. Thank you for your understanding!
What happens next?
Once you submit your request, our team will be in touch within 1-2 business days to confirm any changes and answer your questions.
If there’s anything we can do to support your health journey, whether you need more flexibility, have questions, or want to talk through your treatment options- please reach out. Your wellbeing is our top priority, and we’re always here to help.
If you’d like more information about payments, shipping, treatment, or managing your account, please visit the Help Centre.