How do I link my IHI details to my Juniper account without Medicare?

You can still join Juniper without a Medicare card: we just need to link your Individual Healthcare Identifier (IHI) to your Juniper account.

Troubleshooting tip: if your having issues linking your IHI, this is usually because there is an previous address on your HI account. 

Try updating your Home Address to a previous address on your Juniper account here. 

To check if it's worked, go back to book in your medical appointment and this should now be able to be booked. 

 

How do I know I have if I have a IHI?

  1. If you’ve received an e-prescription in Australia
  2. If you’ve had proof of vaccination in Australia

How to link this to your Juniper account: 

  1. Home address 

    Note: this may be a previous address and needs to match your IHI details

  2. Date of birth
  3. Gender
  4. Name

Click here to update your details on your Juniper account. 

Having issues? The easiest way to fix this is to call Health Services on 1300 361 457 (Mon to Fri 8:30 am to 5 pm AEST) and they can look up or update the details on your account to help you match these. 

If you have MyHealth Record this is the same address. 

Don’t have an IHI? Anyone can apply for an IHI online, you can do it super quickly through Health Services here, which takes less than 5 minutes.

 

How to update your address with MyHealth Record

1. Log into your MyGov account.

2. Go to your Profile and navigate to Contact details.

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3. Next to Address, click Edit.

4. Check that My Health Record is selected to share your Home Address with this service. Click Update to save your changes.

5. If your Home Address is empty, input your residential address.  Remember to click Update to save your changes.

Once you have shared your Home Address with My Health Record, this is the residential address associated with your IHI.

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If you’re having trouble accessing your IHI details, contact the HI Service.

Update your Juniper account with your IHI details

1. Log into your Juniper Profile

2. Go to your Juniper Account settings

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3. Next to your Personal details, click Edit.

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4. Update your first name, last name and residential address to exactly match your MyGov/IHI details.

5. Contact us once you have completed these steps so that we can manually link your IHI details to your Juniper account.

If we are unable to identify your IHI number, we may ask you for additional information to help you link your IHI with your Juniper account