In this article:
- How long does it take for my treatment to arrive?
- How do I track my order?
- Can I specify the date or day of delivery?
- My order never arrived, what do I do?
- I am going away soon and won’t be home for my delivery, what can I do?
- I need to redirect my order.
- I’m never home to receive my order, what can I do about this?
- I have received my order but there is an item missing.
- Why is my delivery showing as a failed delivery?
- How do I add delivery instructions to my order?
How long does it take for my treatment to arrive?
Time at Pharmacy
Your order will take around 2-3 days to be prepared at our Brisbane pharmacy.
Please factor in time at pharmacy (as above) on top of the below shipping times:
|QLD||1-3 days||5-8 days|
|NSW||3-4 days||5-11 days|
|ACT||4-6 days||4-9 days|
|VIC||4-6 days||5-11 days|
|SA||5-7 days||5-8 days|
|TAS||6-8 days||6-10 days|
|WA||6-8 days||6-11 days|
Your order will be delivered with AusPost, check the tracking link for shipping times and download the Auspost App.
How do I track my order?
- The night before your delivery, you will receive a tracking link with an ETA.
- On the day of delivery, when the courier is 6 stops away from delivery location.
- When the order has been delivered.
You will be able to track your delivery through the Auspost App.
Can I specify the date or day of delivery?
If you require delivery on a specific date, unfortunately, this is not something that the courier can facilitate. If you require your order to be delivered only on weekdays, we can request this for you but please note this is not guaranteed. Please request this via our Patient Support team here.
Unfortunately, you are unable to choose which date your order is delivered with AusPost. If the driver is unable to leave your order at a safe location, they will take it to your nearest post office for collection.
My order never arrived, what do I do?
If you did not receive your order, please contact our Patient Support team here.
I am going away soon and won’t be home for my delivery, what can I do?
If your order is upcoming and has not been processed yet (you can see your processing date on your Juniper Dashboard), you have the below options:
- Refill your next order early to ensure you have your treatment before you go away.
- Delay your next order so that your order arrives once you get back.
- Update your Shipping Address on your Juniper account to have your order delivered to you while you are away.
If your order has already been processed, please submit a request here.
I need to redirect my order.
Please reach out to our Patient Support team here urgently with the correct delivery address and we can ask the courier to re-direct your order. Please note that this is not guaranteed.
Once you have your tracking link, you’ll be able to monitor your order delivery and update your address through the Auspost App.
I’m never home to receive my order, what can I do about this?
Our courier operates on an “Authority to Leave” service. If you’re not home, the driver will leave your order in a safe place. As your treatment must be stored in the fridge after being delivered, if you are not able to be home it is best to organise an alternative address for delivery or organise someone to be at your address to receive your delivery.
If you would like to have your address changed for delivery, please let us know your updated address by submitting a request here.
You’ll be able to monitor your order delivery and update your address through the Auspost App. You are also able to have any of your Juniper orders that are sent via AusPost to a P.O Box or Parcel Locker.
I have received my order but there is an item missing.
Please reach out to our Patient Support team here so that we can look into this for you and organise for your missing item to be sent out. Please attach a photos of the contents of your order to assist in locating the missing item.
Why is my delivery showing as a failed delivery?
Your delivery may fail due to a delay with the courier or issues with your address. Our Patient Support Team will contact you within 24 hours of your delivery showing as failed to update you on when your order will be delivered. If your delivery has failed and you have not heard from our team yet, please submit a request here.
How do I add delivery instructions to my order?
If you would like to add delivery instructions to your order, please reach out as soon as possible to our Patient Support team here and so that we can pass your instructions on to HDS. Please note that these instructions are not guaranteed to be actioned by the courier.
Once you have your tracking link, you’ll be able to monitor your order delivery and add any delivery instructions through the Auspost App.